📩 How to Submit a Refund Request
Contact Support:
Reach out to our support team to initiate your refund request.
⏳ Refund Eligibility and Processing Time
Refund Conditions:
You can request a refund if your account is blocked or if you wish to delete your account.Processing Time:
Refunds are typically processed within a couple of business days, depending on your payment method. Refunds will be issued via the original payment method used.
❌ Cancelling an Ad Account Request
No Direct Cancellation Option:
While there’s no specific option to cancel your ad account request, you can simply choose not to use the account. It will remain available for you when you're ready.
🚫 When Are Refunds Not Eligible?
Generally, we process refunds quickly and without many questions. However, certain conditions may apply based on account status or specific terms.
🤔 What Happens to Ad Accounts if We Stop Working with the Agency? Why Cancel After 2 Months?
When it comes to our ad accounts, they aren’t actually “purchased”—they’re rented out to you. Here’s how it works:
Account Ownership 🏠: Ad accounts are either owned by our partners or by us. Our users rent these accounts but don’t own them outright.
Cancellation & Refund Requests 🔄: If you decide to withdraws funds and asks to cancel, some partner-owned accounts may be terminated.
Our Solutions 🛡️: For accounts we own, we keep full control, so these accounts won’t be canceled due to client requests.
This setup keeps things flexible while ensuring account stability for our owned solutions.