📌How to Unblock Your Ad Account
Use the website messenger in the bottom right corner to submit an “Unblock Ad Account” ticket.Review Process:
We will request a review, usually within 1 business day.
We’ll identify any issues with your account and ads, providing useful suggestions and next steps.
If unblocking fails, we can move your balance to another account within 48 hours and export data from your blocked account.
❓ Why Was My Ad Account Blocked?
Your ad account may be blocked due to:
Policy Violations: Not adhering to Meta's Ad Policies.
Unusual Activity: Your account may have been flagged for suspicious behavior.
🛑 What Happens if I Request a Top-Up for a Blocked Ad Account?
Handling Blocked Accounts:
Firstly, you have toinform us that an ad account is blocked, you may do so by creating a support ticket: we’ll give you advice on next steps, then delete the blocked account from the dashboard to prevent any further transactions.
If a Top-Up Goes to a Blocked Account by Mistake:
Top-Up Rejection: Most of the time, the system will automatically reject the top-up, so no funds go through.
If Accepted, Funds Are Transferred Back: If the top-up is accidentally processed, we’ll transfer those funds to one of your active ad accounts.
🛡️ How to Prevent Your Ad Account from Being Blocked
To avoid blocking, follow these guidelines:
Adhere to Meta's Ad Policies:
Avoid promoting illegal products or misleading information.
Don’t imply sensitive personal attributes (age, religion, gender) or use sexually suggestive content.
Ensure landing pages are functional and comply with data collection regulations.
Minimize Risk Score:
Start with a few ad variations and gradually increase.
Address negative customer feedback promptly and maintain good customer support.
Log in from a consistent IP address and avoid using multiple pages for the same product.
Submit disputes for rejected ads to lower your risk score.
🔄 After Unblocking
Ads Unaffected: Your ads will not be impacted once your account is unblocked.
Gradual Restart: When reactivating campaigns, increase the number of active ads gradually while ensuring compliance with Meta's policies.
⚠️ If Blocked Again
If your account gets blocked multiple times, consider:
Creating a new profile, Business Manager, and ad account.
Using a new website domain for added security.
Contacting our Support Team for assistance with new advertising components.
🛠️ What If My Ads Say “Ad Set Off”?
If your Meta account is unblocked but your ads still display “Ad set off”:
Turn your ads off and then back on for all campaigns, ad sets, and ads to reactivate them.