1. 📉 My Ad Account Is Missing from the Facebook Business Manager
If you can’t find your ad account, follow these 3 steps:
🆕For Recently Created Ad Accounts
🆕For Recently Created Ad Accounts
Log In: Make sure you’re logged in with a full control account (e.g., admin) and not a partial access account (e.g., employee).
Access Settings: If using a partial access account, provide access in the settings of the full control account.
Check Business Manager: Ensure you're using the same Business Manager as when you requested the ad account.
🗝️For Older Ad Accounts
🗝️For Older Ad Accounts
Reconnect: Your account might be disconnected. Use the website messenger in the bottom right corner to create a Reconnect Ad Account ticket. (See the Create Support Tickets article for guidance.)
2. ➕ How Can I Add the Ad Account to My Meta Business Manager?
Once you request a new ad account through LOTT, it will be automatically added to the specified Business Manager. There is no need for manual addition; the process is seamless and handled by LOTT.
3. 🔍 How Do I Find My LOTT Ad Account ID?
LOTT operates using ad account names rather than IDs. You can easily locate your ad account name in the LOTT dashboard, which you will use for managing your campaigns.
4. 🔧 Troubleshooting issue "No Payment Access for Your Role"
If you see a "No payment access for your role" message, try logging in with a new profile. This usually resolves the issue.
5. 🚧 Fixing Campaign Delivery Errors
If your campaigns show a 'delivery error' and are disabled, here’s how to resolve it:
If your campaigns show a 'delivery error' and are disabled, here’s how to resolve it:
Turn the Campaign Back On
Go to Ads Manager and toggle the campaign back on.
This may fix the issue quickly.
Make a Small Adjustment
Pick the ad with the lowest performance in the campaign.
Change something small, like the ad text, image, or targeting.
Publish the Ad
After making changes, publish the ad to restart it.
The ad will re-enter the learning phase, giving it another chance to deliver.
6. ⏳Proxies Are About to Expire
If you've received a notification that your proxies are set to expire, don’t worry, simply renew them by following these steps:
If you've received a notification that your proxies are set to expire, don’t worry, simply renew them by following these steps:
If your proxies are abour to expire, simple turn on renewals by enabling auto-renew for your proxies. Here's how do it for Incogniton:
Log in to Your Incogniton Account
Go to the Personal dashboard | Orders
Enable Auto-Renew
Find the Auto-Renew toggle or checkbox for your proxy subscription.
Switch it ON to ensure your proxies are automatically renewed when they are about to expire.
Confirm Changes
Save your settings to ensure auto-renew is activated.
You should receive a confirmation notification or email indicating that auto-renewal is now enabled.
