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💬 How to Contact Support

Need help? Here’s how to reach our team via live chat or support ticket, with tips to get a faster response.

Updated today

🕐 Support Availability

Our support team is available 24/7, including weekends and holidays.

For instant help, our AI assistant Lotty is also available 24/7 to assist with common questions.

🟢 Lotty understands all languages, but responds in English only.

📌 Support Topics We Cover

Our team handles all areas of the platform, including:

  • Dashboard setup & onboarding
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  • Ad account requests
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  • Top-ups & wallet issues
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  • Ad performance & troubleshooting
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  • Billing, invoices & platform usage
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Your request will automatically be routed to the right specialist based on the topic — no need to choose who to talk to.

🛠️ How to Contact Us

  1. Click the chat icon in the bottom-right of your dashboard
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  2. Select "Ask a Question" to begin with Lotty, our AI assistant
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  3. If Lotty can’t help, click "Talk to a person 👤"
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  4. A support conversation will be created — our team typically responds within 20 minutes
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📺 Need help? Watch our Requesting Support – Video Tutorial (2.5 min)

Requesting Support video

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